One of the key pain points for any organization is user discomfort with the IT systems. This stems either from user inability to effectively use the IT infrastructure or actual deficiencies in the infrastructure. Either ways it is necessary to have a team of qualified personnel who can address these user complaints in a timely manner. Also, there is a need to act as the intermediary between the users and vendors of the IT systems to ensure that any identified issues are resolved in a suitable and timely manner.

Our service desk support operations are aligned to international practices and standards such as ISO 20000 to provide seamless service to our customers. As a part of this service, we provide call center support for logging all complaints, a defined call allocation process, escalation process, etc for the operation of the service desk. We are flexible to use either the organization's processes or tools or implement our own.